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CompaniesBrevoIncidents

Brevo: Multiple Services Impacted

MinorStatus: resolvededitedStarted Resolved (4.3 h)10 updatesstatus.brevo.com (opens in new tab)

Affected components: SMS CampaignsMarketing email tracking linksTransactional emails deliveryOutbound WebhooksWorkflowsContactsWhatsApp CampaignsMeetingsTransactional emails tracking linksContact Management API

Timeline of updates

  1. investigating

    We have detected an issue affecting Contact Services, Redirection Links for both Marketing Email Campaigns and Transactional Emails, and events processing delays. As a result, some clients may experience disruptions while using these services.

    Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

    We apologize for the inconvenience and will share further updates as soon as we have more information.

  2. investigating

    The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, and event processing. We have also identified an additional impact on Automation Workflows. As a result, some clients may experience disruptions while using these services.

    Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

    We apologize for the inconvenience and will share further updates as soon as more information becomes available.

  3. investigating

    The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, and Automation Workflows. We have also identified additional impacts on Webhooks, WhatsApp sendings, and Phone Meetings. As a result, some clients may experience disruptions while using these services.

    Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

    We apologize for the inconvenience and will share further updates as soon as more information becomes available.

  4. investigating

    We continue to investigate the ongoing issue affecting Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, and Phone Meetings.

    We have now identified an additional impact on Transactional Email sending, which may cause some clients to experience disruptions when sending emails.

    Our team is actively working to resolve the issue. We apologise for the inconveniences and will provide further updates as more information becomes available.

  5. investigating

    Our investigation is ongoing, and we have identified an additional impact on Marketing SMS Campaigns as well. The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, Phone Meetings, and Transactional Email sending.

    As a result, some clients may experience disruptions across these services.

    Our team is actively working to resolve the issue. We apologize for the inconvenience and will share further updates as more information becomes available.

  6. investigating

    The issue remains ongoing, and our team continues to investigate the root cause and work towards a resolution. Some clients may continue to experience disruptions across the affected services.

    We apologize for the inconvenience and will share further updates as more information becomes available.

  7. identified

    We have identified the root cause of the issue affecting the previously reported services. Our team is working on implementing a fix to mitigate the impact and restore normal service.

    We will continue to provide updates as we make progress towards resolution.

  8. identified

    We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services.

    We apologize for the inconvenience and will provide further updates as more information becomes available.

  9. monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.

    We’ll provide an update once we confirm the issue is fully resolved.

  10. resolved

    The issue has been resolved, and all affected services are now functioning normally.

    Thank you for your patience while we worked to address the issue.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.brevo.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Brevo, started 2026-10-27 14:37 UTC, resolved after 4.3 h, 10 update(s); edited after publishing.

Title
Multiple Services Impacted
Vendor
Brevo
Date
URL
https://rewindex.com/company/brevo/incidents/01M5YWQFHPE2Y9JZ6CEVNT5PRS

Brevo profileRecent Brevo incidentsAll outages on October 27, 2026Brevo in October 2026MarkdownJSON