CompaniesXeroMonthly reportsNovember 2017
Xero in November 2017: incidents, uptime and changes
11incidents posted
4labelled major or critical
76.49%free of major/critical
73.69%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 7.1 days, incident time 7.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 3 · Minor 7
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users are unable to access Xero, Xero Partner Tools, and WorkflowMax | Critical | 1.1 h | resolved | 11-29 | |
| Users are unable to access WorkflowMax, Xero Practice Manager, and Xero Tax | Major | 10 min | resolved | 11-07 | |
| Xero PDFs experiencing issues when opened in the newest version of Adobe Reader | Major | 8 d | resolved | 11-20 | |
| Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax | Major | 34 min | resolved | 11-21 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some users are unable to access WorkflowMax and Xero Practice Manager | Minor | 11 min | resolved | 11-02 | |
| Degraded Performance for Some Users | Minor | 2.3 h | resolved | 11-07 | |
| Intermittent 503 errors on login page | Minor | 32 min | resolved | 11-08 | |
| 09/11/2017 - Issues with logging into or accessing certain areas of WorkflowMax, Xero Practice Manager and Xero Tax | Minor | 2.5 h | resolved | 11-09 | |
| Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax | Minor | 48 min | resolved | 11-09 | |
| ATO SBR1 gateways are currently experiencing system issues | Minor | 13 h | resolved | 11-12 | |
| Xero Tax - Delays lodging information to the ATO. | Minor | 31 min | resolved | 11-14 |
Cite this
Xero posted 11 status incidents in November 2017 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in November 2017
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2017/11