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CompaniesXeroMonthly reportsDecember 2016

Xero in December 2016: incidents, uptime and changes

6incidents posted
2labelled major or critical
82.10%free of major/critical
81.56%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5.5 days, incident time 5.7 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Degraded Performance Across All of Xero - 11:31 am NZTMajor5.9 hresolved12-14
Some users being logged out when using certain areas of XeroMajor3.1 hresolved12-19

Other incidents 4

IncidentImpactStartedDurationStatusDay
WFM Support Help CentreMinor2.8 hresolved12-02
Payroll - Users unable to access Xero MeMinor2.6 hresolved12-02
Some users unable to log into WorkflowMax/ Xero Practice ManagerMinor23 minresolved12-21
Degraded Performance in XeroMinor3.6 hresolved12-23

Cite this

Xero posted 6 status incidents in December 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in December 2016
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2016/12

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