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CompaniesXeroMonthly reportsNovember 2016

Xero in November 2016: incidents, uptime and changes

13incidents posted
4labelled major or critical
93.56%free of major/critical
91.80%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 46 h 22 min, incident time 2.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 8 · No impact listed 1

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Some users are unable to log into XeroMajor46 minresolved11-16
Some users are unable to log into XeroMajor48 minresolved11-21
22/11/2016 10:29NZT - Users Unable to Log Into XeroMajor56 minresolved11-21
Xero HQ - Practice manager client sync feature pausedMajor20 dresolved11-29

Other incidents 9

IncidentImpactStartedDurationStatusDay
Degraded performance in XeroMinor4.7 hresolved11-01
15:15 NZT - Poor performance when logging in and Bankfeed Data not displaying on DashboardMinor8 minresolved11-08
Bankfeed Data not displaying on DashboardMinor10 minresolved11-08
Bankfeed Data not displaying on Dashboard and errors in Chart of AccountsMinor2.5 hresolved11-09
Xero Mobile login issuesMinor1.5 hresolved11-11
25/11/2016 Users being temporarily logged out of Xero at 12.21pm 12.27pm and 12.41pm NZTNo impact listed0 minresolved11-24
25/11/2016 1.25pm NZT - Users experiencing temporary issues logging in and working in XeroMinor1.1 hresolved11-25
25/11 14:40 NZT - Some Users Unable To Log Into XeroMinor1.4 hresolved11-25
Some users are experiencing poor performanceMinor1.2 hresolved11-28

Cite this

Xero posted 13 status incidents in November 2016 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in November 2016
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2016/11

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