Companies Xero Monthly reportsOctober 2016

Xero in October 2016: incidents, uptime and changes

11incidents posted

2labelled major or critical

77.27%free of major/critical

67.65%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 7.0 days, incident time 10.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 8 · No impact listed 1

Major and critical incidents 2

Incident	Impact	Started	Duration	Status	Day
Issues with Practice Products and WFM related to AWS migration	Major	Oct 18, 2016, 02:16	8 d	resolved	10-18
Issues with logging into Xero	Major	Oct 25, 2016, 10:04	1.1 h	resolved	10-25

Other incidents 9

Incident	Impact	Started	Duration	Status	Day
Xero Bank Account Feature - Unable to Add, Edit and Delete Xero Bank Accounts	Minor	Oct 6, 2016, 11:59	4.4 h	resolved	10-06
Some user are experiencing issues with Performance	Minor	Oct 10, 2016, 13:41	1.2 h	resolved	10-10
Some Users unable to Process Pay Runs	Minor	Oct 10, 2016, 23:06	4.4 h	resolved	10-10
Feature Outage - Payroll	No impact listed	Oct 12, 2016, 04:05	0 min	resolved	10-12
Some users experiencing degraded performance in Xero	Minor	Oct 16, 2016, 23:24	1.5 h	resolved	10-16
Some users are getting errors when accessing certain reports	Minor	Oct 17, 2016, 19:51	1.5 h	resolved	10-17
Some users unable to access Xero	Minor	Oct 23, 2016, 12:20	15 min	resolved	10-23
Users are unable to log into Xero	Minor	Oct 25, 2016, 20:40	40 min	resolved	10-25
Some users experiencing an Error 503 when accessing Reports	Minor	Oct 28, 2016, 09:46	2 d	resolved	10-28

Maintenance 2

Show scheduled maintenance

Oct 2, 2016, 17:00 [Scheduled] Workpapers scheduled maintenance
Oct 15, 2016, 17:01 [Scheduled] Scheduled maintenance of Practice Products

Cite this

Xero posted 11 status incidents in October 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title: Xero in October 2016
Vendor: Xero
Date: 2016-10-01 00:00 UTC
URL: https://rewindex.com/company/xero/2016/10

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