# Xero in October 2016: incidents, uptime and changes

> Xero in October 2016: 11 incidents on its status page (2 major or critical), 77.27% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2016/10
Last updated: 2016-11-01T00:00:00Z

- Incidents posted: 11 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, minor 8, none 1
- Uptime (vendor-reported): 77.27% free of major/critical incidents, 67.65% free of any incident; outage time 7.0 days, incident time 10.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2016](https://rewindex.com/company/xero/2016/09.md) · Next: [November 2016](https://rewindex.com/company/xero/2016/11.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with Practice Products and WFM related to AWS migration](https://rewindex.com/company/xero/incidents/lt8zjjzxtvn2.md) | major | 2016-10-18 02:16 UTC | 2016-10-25 23:00 UTC | 8 d | resolved |
| [Issues with logging into Xero](https://rewindex.com/company/xero/incidents/jsy6g6nfnsdc.md) | major | 2016-10-25 10:04 UTC | 2016-10-25 11:07 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero Bank Account Feature - Unable to Add, Edit and Delete Xero Bank Accounts](https://rewindex.com/company/xero/incidents/gb55hhghqmzd.md) | minor | 2016-10-06 11:59 UTC | 2016-10-06 16:22 UTC | 4.4 h | resolved |
| [Some user are experiencing issues with Performance](https://rewindex.com/company/xero/incidents/c7mxw88rlsg9.md) | minor | 2016-10-10 13:41 UTC | 2016-10-10 14:53 UTC | 1.2 h | resolved |
| [Some Users unable to Process Pay Runs](https://rewindex.com/company/xero/incidents/0gsvn1wff1jt.md) | minor | 2016-10-10 23:06 UTC | 2016-10-11 03:28 UTC | 4.4 h | resolved |
| [Feature Outage - Payroll](https://rewindex.com/company/xero/incidents/xw0mt3z59td9.md) | none | 2016-10-12 04:05 UTC | 2016-10-12 04:05 UTC | 0 min | resolved |
| [Some users experiencing degraded performance in Xero](https://rewindex.com/company/xero/incidents/7m9bcl0rz3ps.md) | minor | 2016-10-16 23:24 UTC | 2016-10-17 00:56 UTC | 1.5 h | resolved |
| [Some users are getting errors when accessing certain reports](https://rewindex.com/company/xero/incidents/wxwfzvbvp799.md) | minor | 2016-10-17 19:51 UTC | 2016-10-17 21:21 UTC | 1.5 h | resolved |
| [Issues with Practice Products and WFM related to AWS migration](https://rewindex.com/company/xero/incidents/lt8zjjzxtvn2.md) | major | 2016-10-18 02:16 UTC | 2016-10-25 23:00 UTC | 8 d | resolved |
| [Some users unable to access Xero](https://rewindex.com/company/xero/incidents/qtb8c7tnwf22.md) | minor | 2016-10-23 12:20 UTC | 2016-10-23 12:35 UTC | 15 min | resolved |
| [Issues with logging into Xero](https://rewindex.com/company/xero/incidents/jsy6g6nfnsdc.md) | major | 2016-10-25 10:04 UTC | 2016-10-25 11:07 UTC | 1.1 h | resolved |
| [Users are unable to log into Xero](https://rewindex.com/company/xero/incidents/2thb9pwnj50v.md) | minor | 2016-10-25 20:40 UTC | 2016-10-25 21:20 UTC | 40 min | resolved |
| [Some users experiencing an Error 503 when accessing Reports](https://rewindex.com/company/xero/incidents/9j6h1py22c3q.md) | minor | 2016-10-28 09:46 UTC | 2016-10-30 19:43 UTC | 2 d | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Workpapers scheduled maintenance](https://rewindex.com/company/xero/incidents/n6pjwxkytv4s.md) | maintenance | 2016-10-02 17:00 UTC | 2016-10-02 19:03 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled maintenance of Practice Products](https://rewindex.com/company/xero/incidents/ng07y2c38x0c.md) | maintenance | 2016-10-15 17:01 UTC | 2016-10-15 23:58 UTC | 7.0 h | resolved |

## Cite this

Xero posted 11 status incidents in October 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2016/10
- Citation: Xero, “Xero in October 2016” (2016-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2016/10 (CC BY 4.0).
- Markdown link: `[Xero: Xero in October 2016 (2016-10-01)](https://rewindex.com/company/xero/2016/10)`


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Canonical: https://rewindex.com/company/xero/2016/10 · Markdown: https://rewindex.com/company/xero/2016/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:27:52.534Z