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Twilio: WhatsApp Business API Message Send Failures

MinorStatus: resolvededitedStarted Resolved (16 h)5 updatesstatus.twilio.com (opens in new tab)

Affected components: PROGRAMMABLE MESSAGING - WhatsApp MessagingWhatsApp Messaging

Timeline of updates

  1. investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified

    We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring

    Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-09 20:32 UTC, resolved after 16 h, 5 update(s); edited after publishing.

Title
WhatsApp Business API Message Send Failures
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g

Twilio profileRecent Twilio incidentsAll outages on November 9, 2026Twilio in November 2026MarkdownJSON