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ChangesTwilioWhatsApp Business API Message Send Failures

Twilio: Incident updated: WhatsApp Business API Message Send Failures

Incident updateNormal progress (typesafe/jev-1.13-20260917, 99%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: WhatsApp Business API Errors
After: WhatsApp Business API Message Send Failures
ChangedStatus#2
Before: investigating
After: identified
AddedUpdateinvestigating#3
Before: not present
After: We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
AddedUpdateidentified#4
Before: not present
After: We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

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History of this incident

TodayTuesday, November 10Tue, Nov 10

2 incident changes

YesterdayMonday, November 9Mon, Nov 9

1 incident change

Cite this

Incident updated: WhatsApp Business API Message Send Failures on Twilio’s status page, changed 2026-11-09 23:03 UTC (change 1 of 3).

Title
Incident updated: WhatsApp Business API Message Send Failures
Vendor
Twilio
Date
URL
https://rewindex.com/change/rb60ce2903ae44e

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