# Twilio: Incident updated: WhatsApp Business API Message Send Failures

> Incident updated: WhatsApp Business API Message Send Failures. Detected 2026-11-09 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rb60ce2903ae44e
Last updated: 2026-11-09T23:03:52Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-09 23:03 UTC · Detected: 2026-11-09 23:03 UTC
- [Source: https://status.twilio.com/incidents/vlkzb7kzsr3g](https://status.twilio.com/incidents/vlkzb7kzsr3g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/vlkzb7kzsr3g@aa3015f65db3 → after incident\_version:125/vlkzb7kzsr3g@ddc304c51293
- Change 1 of 3 for this incident

Incident page (full timeline): [WhatsApp Business API Message Send Failures](https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g.md)
## What changed

**1. Changed: Title**

```diff
- WhatsApp Business API Errors
+ WhatsApp Business API Message Send Failures
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (investigating) · 2026-11-09 23:01 UTC

```diff
+ We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
```

**4. Added: Update** (identified) · 2026-11-09 23:03 UTC

```diff
+ We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 23:03 UTC | Incident updated: WhatsApp Business API Message Send Failures (this change) | Normal progress |
| 2026-11-10 01:03 UTC | [Incident updated: WhatsApp Business API Message Send Failures](https://rewindex.com/change/r90bad5cd2f8157.md) | Normal progress |
| 2026-11-10 13:03 UTC | [Incident updated: WhatsApp Business API Message Send Failures](https://rewindex.com/change/rb6f869563bffc2.md) |  |

Next: [change](https://rewindex.com/change/r90bad5cd2f8157.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: WhatsApp Business API Message Send Failures on Twilio’s status page, changed 2026-11-09 23:03 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/rb60ce2903ae44e
- Citation: Twilio, “Incident updated: WhatsApp Business API Message Send Failures” (2026-11-09 23:03 UTC). Archived by Rewindex: https://rewindex.com/change/rb60ce2903ae44e (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: WhatsApp Business API Message Send Failures (2026-11-09)](https://rewindex.com/change/rb60ce2903ae44e)`


---
Canonical: https://rewindex.com/change/rb60ce2903ae44e · Markdown: https://rewindex.com/change/rb60ce2903ae44e.md · JSON: https://rewindex.com/api/v1/changes/rb60ce2903ae44e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:56:01.908Z