# Twilio: WhatsApp Business API Message Send Failures

> Twilio status incident “WhatsApp Business API Message Send Failures” on 2026-11-09: impact minor (vendor’s label), 16 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g
Last updated: 2026-11-10T13:03:50Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-09 20:32 UTC · Resolved: 2026-11-10 13:02 UTC · Duration: 16 h
- Updates: 5 · Affected components: PROGRAMMABLE MESSAGING - WhatsApp Messaging, WhatsApp Messaging
- [Vendor status page: https://status.twilio.com/incidents/vlkzb7kzsr3g](https://status.twilio.com/incidents/vlkzb7kzsr3g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-09 20:32 UTC: We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-11-09 23:01 UTC: We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-09 23:03 UTC: We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-11-10 01:01 UTC: Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-10 13:02 UTC: We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.

## Rewindex changes for this incident

- 2026-11-09 23:03 UTC: [Incident updated: WhatsApp Business API Message Send Failures](https://rewindex.com/change/rb60ce2903ae44e.md)
- 2026-11-10 01:03 UTC: [Incident updated: WhatsApp Business API Message Send Failures](https://rewindex.com/change/r90bad5cd2f8157.md)
- 2026-11-10 13:03 UTC: [Incident updated: WhatsApp Business API Message Send Failures](https://rewindex.com/change/rb6f869563bffc2.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-09 20:32 UTC, resolved after 16 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g
- Citation: Twilio, “WhatsApp Business API Message Send Failures” (2026-11-09 20:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g (CC BY 4.0).
- Markdown link: `[Twilio: WhatsApp Business API Message Send Failures (2026-11-09)](https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g)`


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Canonical: https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g · Markdown: https://rewindex.com/company/twilio/incidents/vlkzb7kzsr3g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/vlkzb7kzsr3g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:31:53.360Z