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Twilio: Issue with 500 Errors on Porting Request Submissions

MinorStatus: resolvededitedStarted Resolved (2.3 h)5 updatesstatus.twilio.com (opens in new tab)

Affected components: PHONE NUMBERS

Timeline of updates

  1. investigating

    Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating

    We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
    We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
    We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.
    We will provide another update in 2 hours or as soon as additional information is available.

  4. monitoring

    We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved

    We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-22 17:10 UTC, resolved after 2.3 h, 5 update(s); edited after publishing.

Title
Issue with 500 Errors on Porting Request Submissions
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h

Twilio profileRecent Twilio incidentsAll outages on October 22, 2026Twilio in October 2026MarkdownJSON