# Twilio: Issue with 500 Errors on Porting Request Submissions

> Twilio status incident “Issue with 500 Errors on Porting Request Submissions” on 2026-10-22: impact minor (vendor’s label), 2.3 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h
Last updated: 2026-10-22T19:44:49Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-22 17:10 UTC · Resolved: 2026-10-22 19:30 UTC · Duration: 2.3 h
- Updates: 5 · Affected components: PHONE NUMBERS
- [Vendor status page: https://status.twilio.com/incidents/r6x5tb0y1s5h](https://status.twilio.com/incidents/r6x5tb0y1s5h)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-22 17:10 UTC: Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **investigating** 2026-10-22 17:24 UTC: We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-22 18:16 UTC: We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time. We will provide another update in 2 hours or as soon as additional information is available.
- **monitoring** 2026-10-22 19:03 UTC: We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- **resolved** 2026-10-22 19:30 UTC: We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-22 17:33 UTC: [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/r228439d7aa3212.md)
- 2026-10-22 18:24 UTC: [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/r90f171f92fdf2b.md)
- 2026-10-22 19:13 UTC: [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/r02723c45efa4fa.md)
- 2026-10-22 19:44 UTC: [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/ra89560f82ea0cc.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-22 17:10 UTC, resolved after 2.3 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h
- Citation: Twilio, “Issue with 500 Errors on Porting Request Submissions” (2026-10-22 17:10 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h (CC BY 4.0).
- Markdown link: `[Twilio: Issue with 500 Errors on Porting Request Submissions (2026-10-22)](https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h)`


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Canonical: https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h · Markdown: https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/r6x5tb0y1s5h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:07:19.774Z