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Twilio: WhatsApp Sandbox Sending Configuration Issues

MinorStatus: resolvededitedStarted Resolved (2.7 h)3 updatesstatus.twilio.com (opens in new tab)

Affected components: PROGRAMMABLE MESSAGING - WhatsApp MessagingWhatsApp Messaging

Timeline of updates

  1. investigatingEdited

    Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring

    Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved

    We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-26 15:00 UTC, resolved after 2.7 h, 3 update(s); edited after publishing.

Title
WhatsApp Sandbox Sending Configuration Issues
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/ld170gw5ybhq

Twilio profileRecent Twilio incidentsAll outages on October 26, 2026Twilio in October 2026MarkdownJSON