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ChangesTwilioWhatsApp Sandbox Sending Configuration Issues

Twilio: Incident updated: WhatsApp Sandbox Sending Configuration Issues

Incident updateNormal progress (rule, 100%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: resolved
AddedResolved time#2
Before: not present
After: 2026-10-26 17:40 UTC
AddedUpdatemonitoring#3
Before: not present
After: Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
AddedUpdateresolved#4
Before: not present
After: We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

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History of this incident

Monday, October 26

1 rewrite, 1 incident change

Cite this

Incident updated: WhatsApp Sandbox Sending Configuration Issues on Twilio’s status page, changed 2026-10-26 17:44 UTC (change 2 of 2).

Title
Incident updated: WhatsApp Sandbox Sending Configuration Issues
Vendor
Twilio
Date
URL
https://rewindex.com/change/ra410d2d5eeed25

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