# Twilio: Incident updated: WhatsApp Sandbox Sending Configuration Issues

> Incident updated: WhatsApp Sandbox Sending Configuration Issues. Detected 2026-10-26 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra410d2d5eeed25
Last updated: 2026-10-26T17:44:01Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-26 17:44 UTC · Detected: 2026-10-26 17:44 UTC
- [Source: https://status.twilio.com/incidents/ld170gw5ybhq](https://status.twilio.com/incidents/ld170gw5ybhq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/ld170gw5ybhq@a09f80f1c8b4 → after incident\_version:125/ld170gw5ybhq@c1be6aa232cb
- Change 2 of 2 for this incident

Incident page (full timeline): [WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/company/twilio/incidents/ld170gw5ybhq.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-26 17:40 UTC
```

**3. Added: Update** (monitoring) · 2026-10-26 17:37 UTC

```diff
+ Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
```

**4. Added: Update** (resolved) · 2026-10-26 17:40 UTC

```diff
+ We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 15:24 UTC | [Incident silently edited: WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/change/rd5f6c0d7f50f04.md) | Wording only |
| 2026-10-26 17:44 UTC | Incident updated: WhatsApp Sandbox Sending Configuration Issues (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rd5f6c0d7f50f04.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: WhatsApp Sandbox Sending Configuration Issues on Twilio’s status page, changed 2026-10-26 17:44 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/ra410d2d5eeed25
- Citation: Twilio, “Incident updated: WhatsApp Sandbox Sending Configuration Issues” (2026-10-26 17:44 UTC). Archived by Rewindex: https://rewindex.com/change/ra410d2d5eeed25 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: WhatsApp Sandbox Sending Configuration Issues (2026-10-26)](https://rewindex.com/change/ra410d2d5eeed25)`


---
Canonical: https://rewindex.com/change/ra410d2d5eeed25 · Markdown: https://rewindex.com/change/ra410d2d5eeed25.md · JSON: https://rewindex.com/api/v1/changes/ra410d2d5eeed25 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:03.754Z