rewindex

ChangesTwilioWhatsApp Sandbox Sending Configuration Issues

Twilio: Incident silently edited: WhatsApp Sandbox Sending Configuration Issues

Silent editWording only (typesafe/jev-1.13-20260917, 68%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: WhatsApp Sandbox Configuration Issues
After: WhatsApp Sandbox Sending Configuration Issues
ChangedUpdateinvestigating#2
Before: We are investigating an issue with WhatsApp Sandbox configuration. Users may experience incorrect display names and preconfigured templates when configuring WhatsApp senders. We will provide another update in 1 hour…
After: Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour…

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Monday, October 26

1 rewrite, 1 incident change

Cite this

Incident silently edited: WhatsApp Sandbox Sending Configuration Issues on Twilio’s status page, changed 2026-10-26 15:24 UTC (change 1 of 2).

Title
Incident silently edited: WhatsApp Sandbox Sending Configuration Issues
Vendor
Twilio
Date
URL
https://rewindex.com/change/rd5f6c0d7f50f04

All Twilio changesTwilio profileMarkdownJSON