# Twilio: Incident silently edited: WhatsApp Sandbox Sending Configuration Issues

> Incident silently edited: WhatsApp Sandbox Sending Configuration Issues. Detected 2026-10-26 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rd5f6c0d7f50f04
Last updated: 2026-10-26T15:24:03Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: Wording only (typesafe/jev-1.13-20260917)
- Changed: 2026-10-26 15:24 UTC · Detected: 2026-10-26 15:24 UTC
- [Source: https://status.twilio.com/incidents/ld170gw5ybhq](https://status.twilio.com/incidents/ld170gw5ybhq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/ld170gw5ybhq@50e6d002e157 → after incident\_version:125/ld170gw5ybhq@a09f80f1c8b4
- Change 1 of 2 for this incident

Incident page (full timeline): [WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/company/twilio/incidents/ld170gw5ybhq.md)
## What changed

**1. Changed: Title**

```diff
- WhatsApp Sandbox Configuration Issues
+ WhatsApp Sandbox Sending Configuration Issues
```

**2. Changed: Update** (investigating) · 2026-10-26 15:00 UTC

```diff
- We are investigating an issue with WhatsApp Sandbox configuration. Users may experience incorrect display names and preconfigured templates when configuring WhatsApp senders.
+ Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates.
  We will provide another update in 1 hour…
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 15:24 UTC | Incident silently edited: WhatsApp Sandbox Sending Configuration Issues (this change) | Wording only |
| 2026-10-26 17:44 UTC | [Incident updated: WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/change/ra410d2d5eeed25.md) | Normal progress |

Next: [change](https://rewindex.com/change/ra410d2d5eeed25.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident silently edited: WhatsApp Sandbox Sending Configuration Issues on Twilio’s status page, changed 2026-10-26 15:24 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/rd5f6c0d7f50f04
- Citation: Twilio, “Incident silently edited: WhatsApp Sandbox Sending Configuration Issues” (2026-10-26 15:24 UTC). Archived by Rewindex: https://rewindex.com/change/rd5f6c0d7f50f04 (CC BY 4.0).
- Markdown link: `[Twilio: Incident silently edited: WhatsApp Sandbox Sending Configuration Issues (2026-10-26)](https://rewindex.com/change/rd5f6c0d7f50f04)`


---
Canonical: https://rewindex.com/change/rd5f6c0d7f50f04 · Markdown: https://rewindex.com/change/rd5f6c0d7f50f04.md · JSON: https://rewindex.com/api/v1/changes/rd5f6c0d7f50f04 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:04.360Z