# Twilio: WhatsApp Sandbox Sending Configuration Issues

> Twilio status incident “WhatsApp Sandbox Sending Configuration Issues” on 2026-10-26: impact minor (vendor’s label), 2.7 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ld170gw5ybhq
Last updated: 2026-10-26T17:44:01Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-26 15:00 UTC · Resolved: 2026-10-26 17:40 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: PROGRAMMABLE MESSAGING - WhatsApp Messaging, WhatsApp Messaging
- [Vendor status page: https://status.twilio.com/incidents/ld170gw5ybhq](https://status.twilio.com/incidents/ld170gw5ybhq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-26 15:00 UTC _(edited after publishing)_: Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-26 17:37 UTC: Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-26 17:40 UTC: We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

## Rewindex changes for this incident

- 2026-10-26 15:24 UTC: [Incident silently edited: WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/change/rd5f6c0d7f50f04.md)
- 2026-10-26 17:44 UTC: [Incident updated: WhatsApp Sandbox Sending Configuration Issues](https://rewindex.com/change/ra410d2d5eeed25.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-26 15:00 UTC, resolved after 2.7 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/ld170gw5ybhq
- Citation: Twilio, “WhatsApp Sandbox Sending Configuration Issues” (2026-10-26 15:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ld170gw5ybhq (CC BY 4.0).
- Markdown link: `[Twilio: WhatsApp Sandbox Sending Configuration Issues (2026-10-26)](https://rewindex.com/company/twilio/incidents/ld170gw5ybhq)`


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Canonical: https://rewindex.com/company/twilio/incidents/ld170gw5ybhq · Markdown: https://rewindex.com/company/twilio/incidents/ld170gw5ybhq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ld170gw5ybhq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:26:23.882Z