CompaniesSurveyMonkeyMonthly reportsMay 2024
SurveyMonkey in May 2024: incidents, uptime and changes
5incidents posted
3labelled major or critical
99.35%free of major/critical
98.88%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 4 h 49 min, incident time 8 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 2
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Analyze page is not loading for users on our Canadian Data Centre | Major | 3.6 h | resolved | 05-03 | |
| Dashboard failing to load | Major | 15 min | resolved | 05-15 | |
| SurveyMonkey site slow to load | Major | 58 min | resolved | 05-28 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features | Minor | 2.0 h | resolved | 05-09 | |
| SurveyMonkey Rewards - images and other web assets not loading | Minor | 1.5 h | resolved | 05-29 |
Cite this
SurveyMonkey posted 5 status incidents in May 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- SurveyMonkey in May 2024
- Vendor
- SurveyMonkey
- Date
- URL
- https://rewindex.com/company/surveymonkey/2024/05