Companies / Socket / incidents

Socket: Delayed creation and updates for ticketing integrations

Impact: criticalStatus: resolvedStarted Resolved (1.9 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Integrations - TicketingTicketing

Timeline of updates

  1. identified

    We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

  2. identified

    We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.

  3. identified

    We have restored live functionality and are working on replaying older events that were missed during the incident window.

  4. resolved

    Replay completed. Tickets service has been restored to normal operations.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Socket profile · Recent Socket incidents · Markdown · JSON