Changes / Socket / Delayed creation and updates for ticketing integrations

Socket: Critical incident: Delayed creation and updates for ticketing integrations

Summary

Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Delayed creation and updates for ticketing integrations
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-16 07:28 UTC
AddedResolved time#5
Before: not present
After: 2026-10-16 09:19 UTC
AddedAffected components#6
Before: not present
After: Integrations - Ticketing, Ticketing
AddedUpdateidentified#7
Before: not present
After: We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
AddedUpdateidentified#8
Before: not present
After: We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.
AddedUpdateidentified#9
Before: not present
After: We have restored live functionality and are working on replaying older events that were missed during the incident window.
AddedUpdateresolved#10
Before: not present
After: Replay completed. Tickets service has been restored to normal operations.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Delayed creation and updates for ticketing integrations (this change)
Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations.
Major incident

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