# Socket: Critical incident: Delayed creation and updates for ticketing integrations

**Summary:** Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-16 07:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x3r25xrz3hq6](https://stspg.io/x3r25xrz3hq6)
- [Company: Socket](https://rewindex.com/company/socket.md)
- Versions: before (none: first archived) → after incident\_version:319/kr9dkl4sdv1l@60e77734e56d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed creation and updates for ticketing integrations
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 07:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-16 09:19 UTC
```

**6. Added: Affected components**

```diff
+ Integrations - Ticketing, Ticketing
```

**7. Added: Update** (identified) · 2026-10-16 07:28 UTC

```diff
+ We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
```

**8. Added: Update** (identified) · 2026-10-16 08:01 UTC

```diff
+ We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.
```

**9. Added: Update** (identified) · 2026-10-16 08:42 UTC

```diff
+ We have restored live functionality and are working on replaying older events that were missed during the incident window.
```

**10. Added: Update** (resolved) · 2026-10-16 09:19 UTC

```diff
+ Replay completed. Tickets service has been restored to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 07:28 UTC | Critical incident: Delayed creation and updates for ticketing integrations (this change) | degradation |

All Socket changes: [timeline](https://rewindex.com/company/socket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia9b01b29b48b10 · Markdown: https://rewindex.com/change/ia9b01b29b48b10.md · JSON: https://rewindex.com/api/v1/changes/ia9b01b29b48b10 · Generated 2026-10-17T23:25:13.844Z