# Socket: Delayed creation and updates for ticketing integrations

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-16 07:28 UTC · Resolved: 2026-10-16 09:19 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Integrations - Ticketing, Ticketing
- [Vendor status page: https://stspg.io/x3r25xrz3hq6](https://stspg.io/x3r25xrz3hq6)
- [Company: Socket](https://rewindex.com/company/socket.md)

## Summary

Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-16 07:28 UTC: We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
- **identified** 2026-10-16 08:01 UTC: We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.
- **identified** 2026-10-16 08:42 UTC: We have restored live functionality and are working on replaying older events that were missed during the incident window.
- **resolved** 2026-10-16 09:19 UTC: Replay completed. Tickets service has been restored to normal operations.

## Rewindex changes for this incident

- 2026-10-16 07:28 UTC: [Critical incident: Delayed creation and updates for ticketing integrations](https://rewindex.com/change/ia9b01b29b48b10.md)


---
Canonical: https://rewindex.com/company/socket/incidents/kr9dkl4sdv1l · Markdown: https://rewindex.com/company/socket/incidents/kr9dkl4sdv1l.md · JSON: https://rewindex.com/api/v1/companies/socket/incidents/kr9dkl4sdv1l · Generated 2026-10-18T09:35:29.801Z