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CompaniesSinchIncidents

Sinch: Service Degradation - Customer Dashboard and Account Balance

MajorStatus: resolvededitedStarted Resolved (2.5 h)4 updatesstatus.sinch.com (opens in new tab)

Affected components: 2FAAnalyticsCustomer SupportDashboard.sinch.com - 2FADashboard.sinch.com - AnalyticsDashboard.sinch.com - Customer SupportDashboard.sinch.com - Login/Sign upDashboard.sinch.com - Numbers AdministrationDashboard.sinch.com - PaymentDashboard.sinch.com - SMS AdministrationDashboard.sinch.com - US CampaignsExternal Connectivity - SMS - APACExternal Connectivity - SMS - CA - ShortCodeExternal Connectivity - SMS - CA - Toll FreeExternal Connectivity - SMS - EMEAExternal Connectivity - SMS - LATAMExternal Connectivity - SMS - US - 10DLCExternal Connectivity - SMS - US - ShortCodeExternal Connectivity - SMS - US - Toll FreeLogin/Sign upNumbers AdministrationPaymentSMS AdministrationSMS - APACSMS - CA - ShortCodeSMS - CA - Toll FreeSMS - EMEASMS - LATAMSMS - US - 10DLCSMS - US - ShortCodeSMS - US - Toll FreeUS Campaigns

Timeline of updates

  1. investigating

    We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked.
    Start Time: 2026-10-26 12:58 UTC
    Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance.
    Our engineering team is working to restore full functionality as soon as possible.
    For any inquiries, please contact support@sinch.com.

  2. identified

    A fix has been implemented and we are seeing improvements for the dashboard.
    We are continuing to investigate the incorrect account balances.

  3. monitoring

    A second fix has been implemented and we are seeing correct account balances and customer accounts have been unblocked.
    We are continuing to monitoring the results.

  4. resolved

    At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations.
    Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored.
    During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy.
    Incident Start Time: 2026-10-26 12:58 UTC
    Incident End Time: 2026-10-26 15:11 UTC
    For any inquiries, please contact support@sinch.com

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Sinch, started 2026-10-26 13:33 UTC, resolved after 2.5 h, 4 update(s); edited after publishing.

Title
Service Degradation - Customer Dashboard and Account Balance
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/incidents/8cs19rxr8jgj

Sinch profileRecent Sinch incidentsAll outages on October 26, 2026Sinch in October 2026MarkdownJSON