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ChangesSinchService Degradation - Customer Dashboard and Account Balance

Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance

Incident updateNormal progress (rule, 100%)Changed status.sinch.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

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What changed

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ChangedStatus#1
Before: monitoring
After: resolved
AddedResolved time#2
Before: not present
After: 2026-10-26 16:05 UTC
AddedUpdateresolved#3
Before: not present
After: At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com

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History of this incident

Monday, October 26

4 incident changes

Cite this

Incident updated: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 16:14 UTC (change 4 of 4).

Title
Incident updated: Service Degradation - Customer Dashboard and Account Balance
Vendor
Sinch
Date
URL
https://rewindex.com/change/r29ebcc49804f53

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