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ChangesSinchService Degradation - Customer Dashboard and Account Balance

Sinch: Major incident: Service Degradation - Customer Dashboard and Account Balance

Major incidentoutage (model (Jev), 59%)Changed Detected status.sinch.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Sinch removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Degradation - Customer Dashboard and Account Balance
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-26 13:33 UTC
AddedAffected components#5
Before: not present
After: 2FA, Analytics, Customer Support, Dashboard.sinch.com - 2FA, Dashboard.sinch.com - Analytics, Dashboard.sinch.com - Customer Support, Dashboard.sinch.com - Login/Sign up, Dashboard.sinch.com - Numbers Administration, Dashboard.sinch.com - Payment, Dashboard.sinch.com - SMS Administration, Dashboard.sinch.com - US Campaigns, External Connectivity - SMS - APAC, External Connectivity - SMS - CA - ShortCode, External Connectivity - SMS - CA - Toll Free, External Connectivity - SMS - EMEA, External Connectivity - SMS - LATAM, External Connectivity - SMS - US - 10DLC, External Connectivity - SMS - US - ShortCode, External Connectivity - SMS - US - Toll Free, Login/Sign up, Numbers Administration, Payment, SMS Administration, SMS - APAC, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - EMEA, SMS - LATAM, SMS - US - 10DLC, SMS - US - ShortCode, SMS - US - Toll Free, US Campaigns
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked. Start Time: 2026-10-26 12:58 UTC Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact support@sinch.com.

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History of this incident

Monday, October 26

4 incident changes

Cite this

Major incident: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 13:33 UTC (change 1 of 4).

Title
Major incident: Service Degradation - Customer Dashboard and Account Balance
Vendor
Sinch
Date
URL
https://rewindex.com/change/i2bd24c3cb115f2

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