rewindex

ChangesSinchService Degradation - Customer Dashboard and Account Balance

Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance

Incident updateNormal progress (rule, 100%)Changed status.sinch.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Sinch removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: A fix has been implemented and we are seeing improvements for the dashboard. We are continuing to investigate the incorrect account balances.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Monday, October 26

4 incident changes

Cite this

Incident updated: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 14:24 UTC (change 2 of 4).

Title
Incident updated: Service Degradation - Customer Dashboard and Account Balance
Vendor
Sinch
Date
URL
https://rewindex.com/change/rbdf3cf761cfabc

All Sinch changesSinch profileMarkdownJSON