# Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance

> Incident updated: Service Degradation - Customer Dashboard and Account Balance. Detected 2026-10-26 by Rewindex: what changed on Sinch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rbdf3cf761cfabc
Last updated: 2026-10-26T14:24:03Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-26 14:24 UTC · Detected: 2026-10-26 14:24 UTC
- [Source: https://status.sinch.com/incidents/8cs19rxr8jgj](https://status.sinch.com/incidents/8cs19rxr8jgj)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before incident\_version:703/8cs19rxr8jgj@cd3e9cd855d9 → after incident\_version:703/8cs19rxr8jgj@317b9364b184
- Change 2 of 4 for this incident

Incident page (full timeline): [Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/company/sinch/incidents/8cs19rxr8jgj.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-26 14:15 UTC

```diff
+ A fix has been implemented and we are seeing improvements for the dashboard. We are continuing to investigate the incorrect account balances.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 13:33 UTC | [Major incident: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/i2bd24c3cb115f2.md) | outage |
| 2026-10-26 14:24 UTC | Incident updated: Service Degradation - Customer Dashboard and Account Balance (this change) | Normal progress |
| 2026-10-26 15:24 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/r464cacd15a6be1.md) | Normal progress |
| 2026-10-26 16:14 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/r29ebcc49804f53.md) | Normal progress |

Previous: [change](https://rewindex.com/change/i2bd24c3cb115f2.md) · Next: [change](https://rewindex.com/change/r464cacd15a6be1.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 14:24 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/rbdf3cf761cfabc
- Citation: Sinch, “Incident updated: Service Degradation - Customer Dashboard and Account Balance” (2026-10-26 14:24 UTC). Archived by Rewindex: https://rewindex.com/change/rbdf3cf761cfabc (CC BY 4.0).
- Markdown link: `[Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance (2026-10-26)](https://rewindex.com/change/rbdf3cf761cfabc)`


---
Canonical: https://rewindex.com/change/rbdf3cf761cfabc · Markdown: https://rewindex.com/change/rbdf3cf761cfabc.md · JSON: https://rewindex.com/api/v1/changes/rbdf3cf761cfabc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:56:02.009Z