# Sinch: Major incident: Service Degradation - Customer Dashboard and Account Balance

> Major incident: Service Degradation - Customer Dashboard and Account Balance. Detected 2026-10-26 by Rewindex: what changed on Sinch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i2bd24c3cb115f2
Last updated: 2026-10-26T13:43:54Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-26 13:33 UTC · Detected: 2026-10-26 13:43 UTC
- [Source: https://status.sinch.com/incidents/8cs19rxr8jgj](https://status.sinch.com/incidents/8cs19rxr8jgj)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before (none: first archived) → after incident\_version:703/8cs19rxr8jgj@cd3e9cd855d9
- Change 1 of 4 for this incident

Incident page (full timeline): [Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/company/sinch/incidents/8cs19rxr8jgj.md)
## What changed

**1. Added: Title**

```diff
+ Service Degradation - Customer Dashboard and Account Balance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-26 13:33 UTC
```

**5. Added: Affected components**

```diff
+ 2FA, Analytics, Customer Support, Dashboard.sinch.com - 2FA, Dashboard.sinch.com - Analytics, Dashboard.sinch.com - Customer Support, Dashboard.sinch.com - Login/Sign up, Dashboard.sinch.com - Numbers Administration, Dashboard.sinch.com - Payment, Dashboard.sinch.com - SMS Administration, Dashboard.sinch.com - US Campaigns, External Connectivity - SMS - APAC, External Connectivity - SMS - CA - ShortCode, External Connectivity - SMS - CA - Toll Free, External Connectivity - SMS - EMEA, External Connectivity - SMS - LATAM, External Connectivity - SMS - US - 10DLC, External Connectivity - SMS - US - ShortCode, External Connectivity - SMS - US - Toll Free, Login/Sign up, Numbers Administration, Payment, SMS Administration, SMS - APAC, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - EMEA, SMS - LATAM, SMS - US - 10DLC, SMS - US - ShortCode, SMS - US - Toll Free, US Campaigns
```

**6. Added: Update** (investigating) · 2026-10-26 13:33 UTC

```diff
+ We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked. Start Time: 2026-10-26 12:58 UTC Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact support@sinch.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 13:33 UTC | Major incident: Service Degradation - Customer Dashboard and Account Balance (this change) | outage |
| 2026-10-26 14:24 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/rbdf3cf761cfabc.md) | Normal progress |
| 2026-10-26 15:24 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/r464cacd15a6be1.md) | Normal progress |
| 2026-10-26 16:14 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/r29ebcc49804f53.md) | Normal progress |

Next: [change](https://rewindex.com/change/rbdf3cf761cfabc.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 13:33 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/i2bd24c3cb115f2
- Citation: Sinch, “Major incident: Service Degradation - Customer Dashboard and Account Balance” (2026-10-26 13:33 UTC). Archived by Rewindex: https://rewindex.com/change/i2bd24c3cb115f2 (CC BY 4.0).
- Markdown link: `[Sinch: Major incident: Service Degradation - Customer Dashboard and Account Balance (2026-10-26)](https://rewindex.com/change/i2bd24c3cb115f2)`


---
Canonical: https://rewindex.com/change/i2bd24c3cb115f2 · Markdown: https://rewindex.com/change/i2bd24c3cb115f2.md · JSON: https://rewindex.com/api/v1/changes/i2bd24c3cb115f2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:56:21.011Z