# Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance

> Incident updated: Service Degradation - Customer Dashboard and Account Balance. Detected 2026-10-26 by Rewindex: what changed on Sinch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r29ebcc49804f53
Last updated: 2026-10-26T16:14:05Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-26 16:14 UTC · Detected: 2026-10-26 16:14 UTC
- [Source: https://status.sinch.com/incidents/8cs19rxr8jgj](https://status.sinch.com/incidents/8cs19rxr8jgj)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before incident\_version:703/8cs19rxr8jgj@51dba9fda4c1 → after incident\_version:703/8cs19rxr8jgj@464694b4a69d
- Change 4 of 4 for this incident

Incident page (full timeline): [Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/company/sinch/incidents/8cs19rxr8jgj.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-26 16:05 UTC
```

**3. Added: Update** (resolved) · 2026-10-26 16:05 UTC

```diff
+ At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 13:33 UTC | [Major incident: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/i2bd24c3cb115f2.md) | outage |
| 2026-10-26 14:24 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/rbdf3cf761cfabc.md) | Normal progress |
| 2026-10-26 15:24 UTC | [Incident updated: Service Degradation - Customer Dashboard and Account Balance](https://rewindex.com/change/r464cacd15a6be1.md) | Normal progress |
| 2026-10-26 16:14 UTC | Incident updated: Service Degradation - Customer Dashboard and Account Balance (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r464cacd15a6be1.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation - Customer Dashboard and Account Balance on Sinch’s status page, changed 2026-10-26 16:14 UTC (change 4 of 4).

- Canonical URL: https://rewindex.com/change/r29ebcc49804f53
- Citation: Sinch, “Incident updated: Service Degradation - Customer Dashboard and Account Balance” (2026-10-26 16:14 UTC). Archived by Rewindex: https://rewindex.com/change/r29ebcc49804f53 (CC BY 4.0).
- Markdown link: `[Sinch: Incident updated: Service Degradation - Customer Dashboard and Account Balance (2026-10-26)](https://rewindex.com/change/r29ebcc49804f53)`


---
Canonical: https://rewindex.com/change/r29ebcc49804f53 · Markdown: https://rewindex.com/change/r29ebcc49804f53.md · JSON: https://rewindex.com/api/v1/changes/r29ebcc49804f53 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:56:22.558Z