Companies Shopify Monthly reportsFebruary 2019

Shopify in February 2019: incidents, uptime and changes

13incidents posted

6labelled major or critical

99.11%free of major/critical

98.61%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 5 h 58 min, incident time 9 h 17 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 6 · Minor 4 · No impact listed 3

Major and critical incidents 6

Incident	Impact	Started	Duration	Status	Day
USPS shipping rates not available at checkout	Major	Feb 7, 2019, 23:41	2.8 h	resolved	02-07
UPS shipping rates not available at checkout	Major	Feb 11, 2019, 04:28	5 min	resolved	02-11
Fedex shipping rates not available at checkout	Major	Feb 17, 2019, 06:55	25 min	resolved	02-17
Interruption in service on some stores	Major	Feb 23, 2019, 17:47	19 min	resolved	02-23
Admin login not working correctly for some stores	Major	Feb 26, 2019, 19:43	38 min	resolved	02-26
USPS shipping rates not available at checkout	Major	Feb 28, 2019, 03:40	1.7 h	resolved	02-28

Other incidents 7

Incident	Impact	Started	Duration	Status	Day
Admin not accessible	Minor	Feb 5, 2019, 17:35	24 min	resolved	02-05
PayPal is experiencing an interruption in service	Minor	Feb 5, 2019, 18:58	21 min	resolved	02-05
Analytics and reports not loading correctly	Minor	Feb 13, 2019, 17:30	1.4 h	resolved	02-13
Admin not loading correctly for some stores	Minor	Feb 14, 2019, 19:21	1.2 h	resolved	02-14
Errors processing transactions in Shopify Pay and Shopify POS	No impact listed	Feb 19, 2019, 19:50	0 min	resolved	02-19
Links within some sales channels, including Facebook, are temporarily unable to be opened.	No impact listed	Feb 28, 2019, 15:15	1.5 h	resolved	02-28
Links within the Order Printer and Return Magic apps are temporarily unable to be opened.	No impact listed	Feb 28, 2019, 15:15	1.5 h	resolved	02-28

Cite this

Shopify posted 13 status incidents in February 2019 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title: Shopify in February 2019
Vendor: Shopify
Date: 2019-02-01 00:00 UTC
URL: https://rewindex.com/company/shopify/2019/02

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