# Shopify in February 2019: incidents, uptime and changes

> Shopify in February 2019: 13 incidents on its status page (6 major or critical), 99.11% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/02
Last updated: 2019-03-01T00:00:00Z

- Incidents posted: 13 (major/critical: 6) · Maintenance: 0
- By vendor impact label: major 6, minor 4, none 3
- Uptime (vendor-reported): 99.11% free of major/critical incidents, 98.61% free of any incident; outage time 5 h 58 min, incident time 9 h 17 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2019](https://rewindex.com/company/shopify/2019/01.md) · Next: [March 2019](https://rewindex.com/company/shopify/2019/03.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [USPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/3w6mbg8b1lh6.md) | major | 2019-02-07 23:41 UTC | 2019-02-08 02:30 UTC | 2.8 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/v69n5fd1m75k.md) | major | 2019-02-11 04:28 UTC | 2019-02-11 04:33 UTC | 5 min | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/kmjgyxv2wpb5.md) | major | 2019-02-17 06:55 UTC | 2019-02-17 07:20 UTC | 25 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/pgrlgnqg48z5.md) | major | 2019-02-23 17:47 UTC | 2019-02-23 18:06 UTC | 19 min | resolved |
| [Admin login not working correctly for some stores](https://rewindex.com/company/shopify/incidents/qxl096zjhy9x.md) | major | 2019-02-26 19:43 UTC | 2019-02-26 20:21 UTC | 38 min | resolved |
| [USPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/mxt892388wsb.md) | major | 2019-02-28 03:40 UTC | 2019-02-28 05:22 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Admin not accessible](https://rewindex.com/company/shopify/incidents/633dxcyxr5j3.md) | minor | 2019-02-05 17:35 UTC | 2019-02-05 17:59 UTC | 24 min | resolved |
| [PayPal is experiencing an interruption in service](https://rewindex.com/company/shopify/incidents/my53t920ljj7.md) | minor | 2019-02-05 18:58 UTC | 2019-02-05 19:19 UTC | 21 min | resolved |
| [USPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/3w6mbg8b1lh6.md) | major | 2019-02-07 23:41 UTC | 2019-02-08 02:30 UTC | 2.8 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/v69n5fd1m75k.md) | major | 2019-02-11 04:28 UTC | 2019-02-11 04:33 UTC | 5 min | resolved |
| [Analytics and reports not loading correctly](https://rewindex.com/company/shopify/incidents/m65sr77bwq4b.md) | minor | 2019-02-13 17:30 UTC | 2019-02-13 18:52 UTC | 1.4 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/bdfshxr8r3s1.md) | minor | 2019-02-14 19:21 UTC | 2019-02-14 20:33 UTC | 1.2 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/kmjgyxv2wpb5.md) | major | 2019-02-17 06:55 UTC | 2019-02-17 07:20 UTC | 25 min | resolved |
| [Errors processing transactions in Shopify Pay and Shopify POS](https://rewindex.com/company/shopify/incidents/37lqw64zdg78.md) | none | 2019-02-19 19:50 UTC | 2019-02-19 19:50 UTC | 0 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/pgrlgnqg48z5.md) | major | 2019-02-23 17:47 UTC | 2019-02-23 18:06 UTC | 19 min | resolved |
| [Admin login not working correctly for some stores](https://rewindex.com/company/shopify/incidents/qxl096zjhy9x.md) | major | 2019-02-26 19:43 UTC | 2019-02-26 20:21 UTC | 38 min | resolved |
| [USPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/mxt892388wsb.md) | major | 2019-02-28 03:40 UTC | 2019-02-28 05:22 UTC | 1.7 h | resolved |
| [Links within some sales channels, including Facebook, are temporarily unable to be opened.](https://rewindex.com/company/shopify/incidents/x5c019z05m9z.md) | none | 2019-02-28 15:15 UTC | 2019-02-28 16:45 UTC | 1.5 h | resolved |
| [Links within the Order Printer and Return Magic apps are temporarily unable to be opened.](https://rewindex.com/company/shopify/incidents/4ggw69pzfzxb.md) | none | 2019-02-28 15:15 UTC | 2019-02-28 16:45 UTC | 1.5 h | resolved |

## Cite this

Shopify posted 13 status incidents in February 2019 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/02
- Citation: Shopify, “Shopify in February 2019” (2019-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/02 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in February 2019 (2019-02-01)](https://rewindex.com/company/shopify/2019/02)`


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Canonical: https://rewindex.com/company/shopify/2019/02 · Markdown: https://rewindex.com/company/shopify/2019/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:52:52.059Z