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Salesforce: On Demand Sandbox Ods Service Disruption: B2 CCore

MajorStatus: resolvededitedStarted Resolved (2.4 h)5 updatesstatus.salesforce.com (opens in new tab)
Summary

Salesforce reported a major On Demand Sandbox Ods service disruption affecting 6 instances of B2 CCore, starting at 2026-10-29 09:31 UTC. It was still open and under investigation when archived, with 0 min elapsed at the last update; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: B2 CCore6 instances

Timeline of updates

  1. update

    We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    The system rejected the automated approval for the new certificate due to a missing configuration. We manually approved the request and are now reviewing it before we apply it to the affected environments. Once the review is complete, we'll restart the affected sandboxes.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    We're deploying the new certificate to a test environment first, then to the live production environments, and expect each stage to take approximately 30 minutes. Once the certificate is in place, we'll restart the affected sandboxes.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  5. update

    We resolved the issue that left Commerce Cloud On-Demand Sandboxes stuck in a starting state. A new certificate was applied to all affected environments followed by cluster restart. Customers can now access and restart their sandboxes, and we've confirmed that service is restored.

    We apologise for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-10-29 09:31 UTC, resolved after 2.4 h, 5 update(s); edited after publishing.

Title
On Demand Sandbox Ods Service Disruption: B2 CCore
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004543

Salesforce profileRecent Salesforce incidentsAll outages on October 29, 2026Salesforce in October 2026MarkdownJSON