# Salesforce: On Demand Sandbox Ods Service Disruption: B2 CCore

> Salesforce reported a major On Demand Sandbox Ods service disruption affecting 6 instances of B2 CCore, starting at 2026-10-29 09:31 UTC. It was still open and under investigation when archived, with 0 min elapsed at the last update; no cause or fix was stated.

Canonical: https://rewindex.com/company/salesforce/incidents/20004543
Last updated: 2026-10-29T13:03:00Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-29 09:31 UTC · Resolved: 2026-10-29 11:57 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: B2 CCore, 6 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004543](https://status.salesforce.com/incidents/20004543)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Summary

Salesforce reported a major On Demand Sandbox Ods service disruption affecting 6 instances of B2 CCore, starting at 2026-10-29 09:31 UTC. It was still open and under investigation when archived, with 0 min elapsed at the last update; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **update** 2026-10-29 11:18 UTC: We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-10-29 11:19 UTC: We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-10-29 11:41 UTC: The system rejected the automated approval for the new certificate due to a missing configuration. We manually approved the request and are now reviewing it before we apply it to the affected environments. Once the review is complete, we'll restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-10-29 12:04 UTC: We're deploying the new certificate to a test environment first, then to the live production environments, and expect each stage to take approximately 30 minutes. Once the certificate is in place, we'll restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-10-29 12:38 UTC: We resolved the issue that left Commerce Cloud On-Demand Sandboxes stuck in a starting state. A new certificate was applied to all affected environments followed by cluster restart. Customers can now access and restart their sandboxes, and we've confirmed that service is restored. We apologise for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-10-29 09:31 UTC: [Major incident: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/i4a12615a04a8b8.md)
- 2026-10-29 11:33 UTC: [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r43c8b1c283e346.md)
- 2026-10-29 12:03 UTC: [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/rd51088898dafbb.md)
- 2026-10-29 12:33 UTC: [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r98b3afe698a54d.md)
- 2026-10-29 13:03 UTC: [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r9f481f2bf20ffd.md)

## Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-10-29 09:31 UTC, resolved after 2.4 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004543
- Citation: Salesforce, “On Demand Sandbox Ods Service Disruption: B2 CCore” (2026-10-29 09:31 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004543 (CC BY 4.0).
- Markdown link: `[Salesforce: On Demand Sandbox Ods Service Disruption: B2 CCore (2026-10-29)](https://rewindex.com/company/salesforce/incidents/20004543)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004543 · Markdown: https://rewindex.com/company/salesforce/incidents/20004543.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004543 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:32:07.269Z