Changes Salesforce On Demand Sandbox Ods Service Disruption: B2 CCore

Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore

Incident updateNormal progress (rule, 100%)Changed 2026-10-29 11:33 UTCstatus.salesforce.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedUpdateupdate2026-10-29 11:18 UTC#1

not present

We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.

AddedUpdateupdate2026-10-29 11:19 UTC#2

not present

We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 29
Before captured 11:03 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash be5a89670099dada…
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Oct 29
After captured 11:33 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash d06f7c22da1ffc8c…
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History of this incident

Thursday, October 29

5 incident changes

Normal progress
13:03Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Normal progress
12:33Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Normal progress
12:03Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Normal progress
11:33Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCorethis change
Outage
09:31Major incident
On Demand Sandbox Ods Service Disruption: B2 CCore
Salesforce reported a major On Demand Sandbox Ods service disruption affecting 6 instances of B2 CCore, starting at 2026-10-29 09:31 UTC. It was still open and under investigation when archived, with 0 min elapsed at the last update; no cause or fix was stated.

Cite this

Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore on Salesforce’s status page, changed 2026-10-29 11:33 UTC (change 2 of 5).

Title: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore
Vendor: Salesforce
Date: 2026-10-29 11:33 UTC
URL: https://rewindex.com/change/r43c8b1c283e346

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