# Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore

> Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore. Detected 2026-10-29 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r43c8b1c283e346
Last updated: 2026-10-29T11:33:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 11:33 UTC · Detected: 2026-10-29 11:33 UTC
- [Source: https://status.salesforce.com/incidents/20004543](https://status.salesforce.com/incidents/20004543)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004543@20ab660fe860 → after incident\_version:130/20004543@1463dc443f76
- Change 2 of 5 for this incident

Incident page (full timeline): [On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/company/salesforce/incidents/20004543.md)
## What changed

**1. Added: Update** (update) · 2026-10-29 11:18 UTC

```diff
+ We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**2. Added: Update** (update) · 2026-10-29 11:19 UTC

```diff
+ We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 09:31 UTC | [Major incident: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/i4a12615a04a8b8.md) | outage |
| 2026-10-29 11:33 UTC | Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore (this change) | Normal progress |
| 2026-10-29 12:03 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/rd51088898dafbb.md) | Normal progress |
| 2026-10-29 12:33 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r98b3afe698a54d.md) | Normal progress |
| 2026-10-29 13:03 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r9f481f2bf20ffd.md) | Normal progress |

Previous: [change](https://rewindex.com/change/i4a12615a04a8b8.md) · Next: [change](https://rewindex.com/change/rd51088898dafbb.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore on Salesforce’s status page, changed 2026-10-29 11:33 UTC (change 2 of 5).

- Canonical URL: https://rewindex.com/change/r43c8b1c283e346
- Citation: Salesforce, “Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore” (2026-10-29 11:33 UTC). Archived by Rewindex: https://rewindex.com/change/r43c8b1c283e346 (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore (2026-10-29)](https://rewindex.com/change/r43c8b1c283e346)`


---
Canonical: https://rewindex.com/change/r43c8b1c283e346 · Markdown: https://rewindex.com/change/r43c8b1c283e346.md · JSON: https://rewindex.com/api/v1/changes/r43c8b1c283e346 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:40:55.424Z