Changes Salesforce On Demand Sandbox Ods Service Disruption: B2 CCore

Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore

Incident updateNormal progress (rule, 100%)Changed 2026-10-29 13:03 UTCstatus.salesforce.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Salesforce removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

resolved

AddedResolved time#2

not present

2026-10-29 11:57 UTC

AddedUpdateupdate2026-10-29 12:38 UTC#3

not present

We resolved the issue that left Commerce Cloud On-Demand Sandboxes stuck in a starting state. A new certificate was applied to all affected environments followed by cluster restart. Customers can now access and restart their sandboxes, and we've confirmed that service is restored. We apologise for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 29
Before captured 12:33 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash 33985f7eaa98381d…
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Oct 29
After captured 13:03 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash 77ce9513d8bffd3e…
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History of this incident

Thursday, October 29

5 incident changes

Normal progress
13:03Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCorethis change
Normal progress
12:33Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Normal progress
12:03Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Normal progress
11:33Incident
Incident updateOn Demand Sandbox Ods Service Disruption: B2 CCore
Outage
09:31Major incident
On Demand Sandbox Ods Service Disruption: B2 CCore
Salesforce reported a major On Demand Sandbox Ods service disruption affecting 6 instances of B2 CCore, starting at 2026-10-29 09:31 UTC. It was still open and under investigation when archived, with 0 min elapsed at the last update; no cause or fix was stated.

Cite this

Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore on Salesforce’s status page, changed 2026-10-29 13:03 UTC (change 5 of 5).

Title: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore
Vendor: Salesforce
Date: 2026-10-29 13:03 UTC
URL: https://rewindex.com/change/r9f481f2bf20ffd

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