# Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore

> Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore. Detected 2026-10-29 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9f481f2bf20ffd
Last updated: 2026-10-29T13:03:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 13:03 UTC · Detected: 2026-10-29 13:03 UTC
- [Source: https://status.salesforce.com/incidents/20004543](https://status.salesforce.com/incidents/20004543)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004543@5ced7d7967fc → after incident\_version:130/20004543@cacca22c9069
- Change 5 of 5 for this incident

Incident page (full timeline): [On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/company/salesforce/incidents/20004543.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-29 11:57 UTC
```

**3. Added: Update** (update) · 2026-10-29 12:38 UTC

```diff
+ We resolved the issue that left Commerce Cloud On-Demand Sandboxes stuck in a starting state. A new certificate was applied to all affected environments followed by cluster restart. Customers can now access and restart their sandboxes, and we've confirmed that service is restored. We apologise for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 09:31 UTC | [Major incident: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/i4a12615a04a8b8.md) | outage |
| 2026-10-29 11:33 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r43c8b1c283e346.md) | Normal progress |
| 2026-10-29 12:03 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/rd51088898dafbb.md) | Normal progress |
| 2026-10-29 12:33 UTC | [Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore](https://rewindex.com/change/r98b3afe698a54d.md) | Normal progress |
| 2026-10-29 13:03 UTC | Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r98b3afe698a54d.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore on Salesforce’s status page, changed 2026-10-29 13:03 UTC (change 5 of 5).

- Canonical URL: https://rewindex.com/change/r9f481f2bf20ffd
- Citation: Salesforce, “Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore” (2026-10-29 13:03 UTC). Archived by Rewindex: https://rewindex.com/change/r9f481f2bf20ffd (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: On Demand Sandbox Ods Service Disruption: B2 CCore (2026-10-29)](https://rewindex.com/change/r9f481f2bf20ffd)`


---
Canonical: https://rewindex.com/change/r9f481f2bf20ffd · Markdown: https://rewindex.com/change/r9f481f2bf20ffd.md · JSON: https://rewindex.com/api/v1/changes/r9f481f2bf20ffd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:54:56.227Z