CompaniesQuickBooks OnlineIncidents
QuickBooks Online: American Express customers unable to download webconnect files from the American Express website
Timeline of updates
- resolved
The update to the American Express website has been completed, and online banking services completely functional. It will be necessary to deactivate and reactivate American Express accounts enabled for online services in QuickBooks to resume downloading. Instructions to do this can be found in the KB articles below. - Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230 (opens in new tab) - Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925 (opens in new tab) - Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117 (opens in new tab)
From QuickBooks Online’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.quickbooks.intuit.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2019-07-16 16:43 UTC, resolved after 23 d, 1 update(s).
- Title
- American Express customers unable to download webconnect files from the American Express website
- Vendor
- QuickBooks Online
- Date
- URL
- https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75
QuickBooks Online profileRecent QuickBooks Online incidentsAll outages on July 16, 2019QuickBooks Online in July 2019MarkdownJSON