# QuickBooks Online: American Express customers unable to download webconnect files from the American Express website

> QuickBooks Online status incident “American Express customers unable to download webconnect files from the American Express website” on 2019-07-16: impact minor (vendor’s label), 23 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75
Last updated: 2019-08-08T16:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-07-16 16:43 UTC · Resolved: 2019-08-08 16:21 UTC · Duration: 23 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/pkhbcc846l75](https://status.quickbooks.intuit.com/incidents/pkhbcc846l75)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2019-08-08 16:21 UTC: The update to the American Express website has been completed, and online banking services completely functional. It will be necessary to deactivate and reactivate American Express accounts enabled for online services in QuickBooks to resume downloading. Instructions to do this can be found in the KB articles below. - Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230 - Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925 - Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2019-07-16 16:43 UTC, resolved after 23 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75
- Citation: QuickBooks Online, “American Express customers unable to download webconnect files from the American Express website” (2019-07-16 16:43 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: American Express customers unable to download webconnect files from the American Express website (2019-07-16)](https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/pkhbcc846l75.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/pkhbcc846l75 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:00:35.136Z