Prisma: Accelerate disruption affecting new query engine starts
Affected components: Prisma Accelerate
Timeline of updates
- investigating
Description: We are investigating an Accelerate disruption affecting the ability to start new query engines. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- identified
Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- monitoring
Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).