ChangesPrismaAccelerate disruption affecting new query engine starts
Prisma: Critical incident: Accelerate disruption affecting new query engine starts
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Prisma removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Accelerate disruption affecting new query engine starts
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-12-05 18:05 UTC
Before: not present
After: 2024-12-05 18:37 UTC
Before: not present
After: Prisma Accelerate
Before: not present
After: Description: We are investigating an Accelerate disruption affecting the ability to start new query engines.
Affected users: Currently unknown
Root cause: Currently unknown
Workarounds: None identified
Before: not present
After: Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified
Before: not present
After: Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Thursday, December 5, 2024
1 incident change
- CriticalCritical incident
Accelerate disruption affecting new query engine startsthis change