# Prisma: Critical incident: Accelerate disruption affecting new query engine starts

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2024-12-05 18:05 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/l2pfxb9nphvh](https://stspg.io/l2pfxb9nphvh)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/846zcn9nmtyr@fd0442f44eff
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate disruption affecting new query engine starts](https://rewindex.com/company/prisma/incidents/846zcn9nmtyr.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate disruption affecting new query engine starts
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-05 18:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-05 18:37 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2024-12-05 18:05 UTC

```diff
+ Description: We are investigating an Accelerate disruption affecting the ability to start new query engines. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
```

**8. Added: Update** (identified) · 2024-12-05 18:14 UTC

```diff
+ Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
```

**9. Added: Update** (monitoring) · 2024-12-05 18:19 UTC

```diff
+ Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
```

**10. Added: Update** (resolved) · 2024-12-05 18:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-05 18:05 UTC | Critical incident: Accelerate disruption affecting new query engine starts (this change) | critical |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i901ec3f0fd9706 · Markdown: https://rewindex.com/change/i901ec3f0fd9706.md · JSON: https://rewindex.com/api/v1/changes/i901ec3f0fd9706 · Generated 2026-10-20T00:48:41.700Z