# Prisma: Accelerate disruption affecting new query engine starts

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-12-05 18:05 UTC · Resolved: 2024-12-05 18:37 UTC · Duration: 32 min
- Updates: 4 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/l2pfxb9nphvh](https://stspg.io/l2pfxb9nphvh)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2024-12-05 18:05 UTC: Description: We are investigating an Accelerate disruption affecting the ability to start new query engines. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- **identified** 2024-12-05 18:14 UTC: Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- **monitoring** 2024-12-05 18:19 UTC: Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- **resolved** 2024-12-05 18:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-05 18:05 UTC: [Critical incident: Accelerate disruption affecting new query engine starts](https://rewindex.com/change/i901ec3f0fd9706.md)


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Canonical: https://rewindex.com/company/prisma/incidents/846zcn9nmtyr · Markdown: https://rewindex.com/company/prisma/incidents/846zcn9nmtyr.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/846zcn9nmtyr · Generated 2026-10-19T23:16:28.324Z