Intercom: Delays in outbound email delivery
Affected components: 01JYJW1JPBKGJQAK12DYCP22E0
Timeline of updates
- investigating
We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.
- identified
We’ve confirmed that the delays are caused by an ongoing Microsoft outage, EX1550543: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect (opens in new tab). Our email service provider is tracking their response to the outage on their own status page: https://status.sparkpost.com/incidents/37r4xk532jd6 (opens in new tab).
Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.
Changes Rewindex caught on this incident
- Major incident: Delays in outbound email delivery
- Incident updated: Delays in outbound email delivery
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Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Intercom, started 2026-11-12 21:17 UTC, not resolved, 2 update(s); edited after publishing.
- Title
- Delays in outbound email delivery
- Vendor
- Intercom
- Date
- URL
- https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP
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