# Intercom: Delays in outbound email delivery

> Intercom status incident “Delays in outbound email delivery” on 2026-11-12: impact major (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP
Last updated: 2026-11-12T22:03:18Z

- Impact (vendor’s label): major
- Status: identified · edited after publishing
- Started: 2026-11-12 21:17 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: 01JYJW1JPBKGJQAK12DYCP22E0
- [Vendor status page: https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP](https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-11-12 21:17 UTC: We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.
- **identified** 2026-11-12 22:01 UTC: We’ve confirmed that the delays are caused by an ongoing Microsoft outage, EX1550543: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. Our email service provider is tracking their response to the outage on their own status page: https://status.sparkpost.com/incidents/37r4xk532jd6. Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.

## Rewindex changes for this incident

- 2026-11-12 21:17 UTC: [Major incident: Delays in outbound email delivery](https://rewindex.com/change/ib38cea747d7cdb.md)
- 2026-11-12 22:03 UTC: [Incident updated: Delays in outbound email delivery](https://rewindex.com/change/rf2565381b30ea7.md)

## Cite this

Status incident (vendor impact label: major) posted by Intercom, started 2026-11-12 21:17 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP
- Citation: Intercom, “Delays in outbound email delivery” (2026-11-12 21:17 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP (CC BY 4.0).
- Markdown link: `[Intercom: Delays in outbound email delivery (2026-11-12)](https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP · Markdown: https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:47:50.400Z