Hotjar: High error rate in session processing
Timeline of updates
- resolved
This incident is now resolved. Thanks for bearing with us! To recap, from 4:00 pm to 8:15 pm UTC, we were experiencing high error rates with session processing which delayed session data (Recordings and Heatmaps) from showing up and prevented some sessions from being processed.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hotjar, started 2023-07-25 18:15 UTC, resolved after 2.2 h, 1 update(s).
- Title
- High error rate in session processing
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg
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