# Hotjar: High error rate in session processing

> Hotjar status incident “High error rate in session processing” on 2023-07-25: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg
Last updated: 2023-07-25T20:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-25 18:15 UTC · Resolved: 2023-07-25 20:25 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/rpkd0rj7swfg](https://status.hotjar.com/incidents/rpkd0rj7swfg)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-07-25 20:25 UTC: This incident is now resolved. Thanks for bearing with us! To recap, from 4:00 pm to 8:15 pm UTC, we were experiencing high error rates with session processing which delayed session data (Recordings and Heatmaps) from showing up and prevented some sessions from being processed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2023-07-25 18:15 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg
- Citation: Hotjar, “High error rate in session processing” (2023-07-25 18:15 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg (CC BY 4.0).
- Markdown link: `[Hotjar: High error rate in session processing (2023-07-25)](https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg)`


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Canonical: https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg · Markdown: https://rewindex.com/company/hotjar/incidents/rpkd0rj7swfg.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/rpkd0rj7swfg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:45:54.039Z