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CompaniesHelp ScoutMonthly reportsDecember 2025

Help Scout in December 2025: incidents, uptime and changes

4incidents posted
2labelled major or critical
99.68%free of major/critical
99.43%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 19 min, incident time 4 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Docs site not loadingCritical1.3 hresolved12-20
Connections IssuesMajor1.0 hresolved12-11

Other incidents 2

IncidentImpactStartedDurationStatusDay
Email DelaysMinor1.9 hresolved12-10
Intermittent Docs Sites loading issuesMinor0 minresolved12-22

Cite this

Help Scout posted 4 status incidents in December 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in December 2025
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2025/12

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