# Help Scout in December 2025: incidents, uptime and changes

> Help Scout in December 2025: 4 incidents on its status page (2 major or critical), 99.68% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/12
Last updated: 2026-01-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 2
- Uptime (vendor-reported): 99.68% free of major/critical incidents, 99.43% free of any incident; outage time 2 h 19 min, incident time 4 h 12 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2025](https://rewindex.com/company/help-scout/2025/11.md) · Next: [January 2026](https://rewindex.com/company/help-scout/2026/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs site not loading](https://rewindex.com/company/help-scout/incidents/r2z2gpgc96r9.md) | critical | 2025-12-20 21:24 UTC | 2025-12-20 22:43 UTC | 1.3 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/kmd031b5fm16.md) | major | 2025-12-11 12:06 UTC | 2025-12-11 13:06 UTC | 1.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/0m1bz6pqjv1k.md) | minor | 2025-12-10 16:36 UTC | 2025-12-10 18:29 UTC | 1.9 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/kmd031b5fm16.md) | major | 2025-12-11 12:06 UTC | 2025-12-11 13:06 UTC | 1.0 h | resolved |
| [Docs site not loading](https://rewindex.com/company/help-scout/incidents/r2z2gpgc96r9.md) | critical | 2025-12-20 21:24 UTC | 2025-12-20 22:43 UTC | 1.3 h | resolved |
| [Intermittent Docs Sites loading issues](https://rewindex.com/company/help-scout/incidents/yrw5z6cnh8vc.md) | minor | 2025-12-22 06:00 UTC | 2025-12-22 06:00 UTC | 0 min | resolved |

## Cite this

Help Scout posted 4 status incidents in December 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/12
- Citation: Help Scout, “Help Scout in December 2025” (2025-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2025 (2025-12-01)](https://rewindex.com/company/help-scout/2025/12)`


---
Canonical: https://rewindex.com/company/help-scout/2025/12 · Markdown: https://rewindex.com/company/help-scout/2025/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:33:56.980Z